Customer Account Representative

Position Summary:

The Customer Account Representative is responsible for managing, growing, and retaining

customer relationships across an assigned region. Execute structured outbound follow-up,

strengthen customer loyalty, and drive increased buying frequency and share-of-wallet. To support flexibility and full customer coverage, reps are incentivized based on total regional performance, not an individual book.

Key Responsibilities

• Conduct structured outbound follow-up with customers.

• Make OSD (Order Status & Delay) communication calls.

• Make CX (Customer Experience) follow-up calls to close service loops.

• Reactivate dormant or inconsistent customers.

• Reinforce company value propositions and digital ordering tools.

• Drive increased buying frequency and share-of-wallet.

• Prioritize outreach using data-driven insights.

• Provide coverage flexibility by working accounts in the region.

• Collaborate with Regional Sales Directors on regional execution and customer plans.

• Document interactions thoroughly in CRM.

• Align with cross functional teams to ensure customer issues are resolved

Qualifications

• 2–5 years inside sales or account management experience preferred.

• Experience in automotive parts distribution or B2B sales is a plus.

• Strong communication and relationship-building skills.

• High level of organization and follow-through.

• Ability to manage structured account cadences.

• CRM and data navigation proficiency.

Bilingual in English / Spanish is a HUGE plus

Benefits:

Company offers a competitive benefits package, including PTO, paid holidays, health, dental, and vision insurance, a 401(k) with company match, employer-paid life insurance up to $50,000, and supplemental insurance options. We also provide a $500 employer HSA contribution for those employees enrolled in an HSA-eligible plan. In addition, we offer a $500 employee referral bonus, and access to employee discounts through our healthcare and payroll partners.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee frequently is required to sit and is occasionally required to stand and walk. Specific vision abilities required by this job include close vision. 

EEO:  Company provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law. All your information will be kept confidential according to EEO guidelines.

E-VERIFY: Company and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees

Shift schedule

Monday-Friday, 8:00am-5:00pm

Pay Information

Salary

45,000 USD + monthly and annual incentives that could be max $21,000 USD annual